In rare cases backup task can finish with a warning when it fails to download one or more items (files, emails) from Google Workspace. The common reason why it happens is the following:
- The document is corrupted and can't be retrieved through Google API. In this case we suggest to try opening the file through Google Drive user interface, most certainly it will fail with some kind of 500 Server Error. In this case you will need to replace corrupted file in Google Drive with a correct copy from one of the previous backups.
Troubleshooting backup tasks with Warning status
If any of backup tasks has finished with warning status you will see non-zero number of Warnings in Backup statuses chart in main Overview dashboard. To find affected users and files you need to go to Audit -> Tasks tab and filter out tasks with Warning status, then you can expand tasks one by one and review affected files:
