After Afi application on-boarding you may notice that some user accounts on the Protection screen are grayed out and marked with a "Suspended User" label, which indicates that this user is suspended in Google Workspace. To backup up such users, you need to reactivate them in your G Suite administrator panel. Once the backup is done, you can safely suspend the users again or even delete them - Afi will preserve their backups and you will be able to access/restore them any moment.
Steps to reactivate and backup a Google Workspace user are as follows:
1. Log in G Suite administrator panel and reactivate the user. For security purposes, it might be needed to revoke the user's password before it is done.
2. Trigger Google Workspace resources synchronisation in Afi control panel.
3. Set protection SLA for the reactivated user(s) and run backup.
