After Afi application on-boarding you may notice that some user accounts on the Protection screen are grayed out and marked with a "Suspended User" label, which indicates that this user is suspended in Google Workspace. To backup up such users, you need to reactivate them in your G Suite administrator panel. Once the backup is done, you can safely suspend the users again or even delete them - Afi will preserve their backups and you will be able to access/restore them any moment.
Steps to reactivate and backup a Google Workspace user are as follows:
2. Trigger Google Workspace resources synchronisation in Afi control panel.
3. Set protection SLA for the reactivated user(s) and run backup.