Do you bill monthly or annually?
Our standard subscription plan has monthly and annual options:
- monthly subscription price is $3;
- annual subscription price is $33.
Do you provide discounts?
Yes, we provide custom pricing for large environments and Educational and Non-profit customers. Get in touch with sales (firstname.lastname@example.org) to discuss details.
Do you charge per user?
Afi requires one license per one protected Office 365 mailbox. There are no additional charges for users deleted from Office 365 (archived users).
Are there storage and retention limits?
The data is retained for an unlimited period of time. If you'd like to have to limit the retention, please send your request to email@example.com
There is no limit on storage.
Do you charge for all Office 365 users in my domain?
Afi only charges for protected active users. I.e. you only need to pay for the users you back up.
What is the minimal number of licenses I can purchase?
The minimal number of licenses is 5 for a monthly or annual subscription.
What if the number of resources grows during the subscription term?
If the number of protected users or storage exceeds licensed usage during your subscription term, you will have 2 options:
- Reduce the usage, by unprotecting some resources, in order to get back within the licensed usage.
- Buy more licenses to cover additional usage. You will be able to add additional licenses at any time, and the cost will be calculated using Time-Based Proration.
Example – Time-Based Proration:
When a customer chooses to add more licenses, the amount the customer will be charged is based on the price of the additional licenses, and the time left in their current subscription before it renews. The purpose of the proration is to co-term new licenses with the licenses that the customer already has.
Customer Beta Ltd purchased an annual subscription for 1,000 protected users for $30,000 on January 1, 2019. On August 1, 2019, the customer needs to add 10 more licenses priced at $33 per year each. The annual price for the additional licenses is $330 and there are 5 months left in their current subscription. Beta Ltd will pay $137.5$ to upgrade ($330 x 5/12).
On January 1, 2020, the subscription will renew and the customer will pay $33,330 (1,010 protected resources) and have the license active until January 1, 2021.
What are the payment options?
We use Stripe (https://stripe.com/) as our payment provider. Stripe supports all major credit/debit cards, ACH transfers Single Euro Payments Area Direct Debit payments and 20+ other methods.